EMPLOYMENT OPPORTUNITIES

Cleveland Golf is a golf club manufacturer that was founded in 1979 by its namesake Roger Cleveland. We are currently regarded as a forerunner in product innovation and currently produce the number one wedge used in the PGA and LPGA tours. We offer great benefits that include health, dental, prescription drugs, life insurance, flexible spending, long term and short-term disability, and 401k with company matching.

If you are interested please submit your resume to HUMANRESOURCES@CLEVELANDGOLF.COM with the Job Title that you are applying for in the Subject line. Cleveland Golf is an equal opportunity employer.

 


 

Job Title:  Customer Service Agent I
Classification:  Hourly, Non-Exempt
Reports to:  Customer Service Supervisor
Date:  May, 2017

JOB SUMMARY

The Customer Service Agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs.

ESSENTIAL JOB DUTIES

Company Focus

  • Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments; and discussing those ideas with Customer Service Supervisor or Customer Service Manager.
  • Ensure proper corporate messaging, reading from scripts as needed to ensure this is achieved.
  • Provide feedback to Customer Service Supervisor on the efficiency of the customer service process.
  • Keep abreast of new company products and services.

Customer Focus

  • Communicate with customers via phone, email, mail or social media.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Respond promptly to customer inquiries.
  • Processes customer orders/changes/returns/repairs according to established department policies and procedures.
  • Answer product and service questions for customers; suggesting information about other products and services.
  • Provide timely and accurate information in response to inquiries, order status, concerns and requests about products and services.
  • Handle questions regarding changes in policies or procedures.
  • Provide pricing and delivery information for orders.
  • Perform customer verifications.
  • Attempt to persuade customer to reconsider cancellation of order.
  • Keep thorough documentation of customer interactions and transactions, recording details of inquiries, comments, complaints and actions taken.
  • Answer questions about warranties or terms of sale.
  • Process paperwork related to credits/adjustments.
  • Process paperwork related to repairs and returns.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Escalate to Customer Service Supervisor, as needed, for unresolved issues.
  • Suggest solutions when a product malfunctions or a customer is experiencing product difficulty.
  • Inform customer of deals and promotions.
  • Up-sell products and services.
  • Work with Customer Service Supervisor and/or Customer Service Manager to ensure proper customer service is being delivered.
  • Provide timely feedback to Customer Service Supervisor regarding service failures or customer concerns.

Teamwork

  • Communicate effectively with team members within the customer service department. 
  • Communicate and coordinate with internal departments and external partners to resolve issues and provide superior service.
  • Contribute to team effort by accomplishing related results.
  • Partner with the sales team to meet and exceed customer’s service expectations.
  • Other duties as required.

SKILLS / QUALIFICATIONS
Phone Skills, Listening Skills, Documentation Skills, Detail-Oriented, Problem Solving, Resolving Conflict, Analyzing Information, Multi-tasking, Time Management

COMPETENCIES
Customer Focus, Communication Proficiency, Teamwork Orientation, Technical Capacity, Adaptability, Initiative, Quality Focus, Product Knowledge

TRAVEL
Occasional travel may be requested.

REQUIRED EDUCATION & EXPERIENCE
High School Diploma and one to three year related experience. 

PREFERRED EDUCATION & EXPERIENCE
Bachelor’s degree and 1-2 years’ related experience.
Product knowledge.

 

 


 

 

Job Title:  Industrial Designer
Classification: Non-exempt
Reports to:  Director of R&D or Industrial Designer Manager
Date:  June 9, 2016

JOB SUMMARY

Perform all necessary activities to design best-in-class golf equipment, including but not limited to:

ESSENTIAL JOB DUTIES

  • Work with other industrial designers to steer and manage the design process throughout the entire development cycle of the product, from inception to production.
  • Execute new product development activities such as brainstorming, ideation, sketching, market analysis, modeling, prototyping, testing, surveying.
  • Take responsibility for the aesthetics and cosmetics of all products.
  • Design for X: cost, manufacturing, performance, quality.
  • Maintain strong personal capability vis a vis design: drawing, modeling, painting, prototype finishing, metal finishing (polishing, blasting, etc.), and design best-practices.
  • Host design reviews and frequently report project status verbally or through documentation
  • Coordinate work closely with other teams in R&D (CAD, Engineering, Test Lab) as well as with other departments (Marketing, Tour, Operations, Manufacturing, QC)
  • When necessary, coordinate and communicate with overseas vendors and suppliers

SUPERVISORY RESPONSIBILITIES

  • None

SKILLS / QUALIFICATIONS

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

  • Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
  • Software – Experience with CAD software (Unigraphics NX preferred), Design Software (Adobe Suite, Keyshot, Hypermove)
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Project Management – Adheres closely to project plans and schedules; Coordinates projects; Communicates changes and progress; Completes projects on time and budget.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others;
  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

TRAVEL
Occasional travel may be requested.

REQUIRED EDUCATION & EXPERIENCE

  • Bachelor’s degree in Industrial Design, Fine Arts, Product Design, or similar

PREFERRED EDUCATION & EXPERIENCE

  • 1-3 years of experience
  • Avid golfer a plus
  • Experience in product development a plus

If interested please submit your resume to humanresources@clevelandgolf.com

 


 

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