EMPLOYMENT OPPORTUNITIES

Cleveland Golf is a golf club manufacturer that was founded in 1979 by its namesake Roger Cleveland. We are currently regarded as a forerunner in product innovation and currently produce the number one wedge used in the PGA and LPGA tours. We offer great benefits that include health, dental, prescription drugs, life insurance, flexible spending, long term and short-term disability, and 401k with company matching.

If you are interested please submit your resume to HUMANRESOURCES@CLEVELANDGOLF.COM with the Job Title that you are applying for in the Subject line. Cleveland Golf is an equal opportunity employer.

 


 

Job Title:  Marketing Content Specialist
Department:  Marketing
Date:  March 20, 2017

JOB SUMMARY:

Are you looking to develop your writing, editing and marketing skills in a fun, fast-paced environment? Do you LOVE golf? Srixon/Cleveland Golf/XXIO, a collection of leading golf equipment brands in Huntington Beach, is looking for a Marketing Content Specialist to support brand development by assisting sales and marketing with copy writing and content creation, including but not limited to the following categories: website/digital, email marketing, catalogs, social media, and launch campaigns.

ESSENTIAL JOB DUTIES:

  • Overseeing copy of sales/marketing assets for Srixon/Cleveland Golf/XXIO brands in North America.
  • Managing copy and visual content for all Srixon/Cleveland Golf/XXIO North America websites.
  • Assists with copy and content creation for Srixon, Cleveland Golf and XXIO global brand marketing.
  • Assists Marketing Communications Manager with email marketing and launch campaigns.
  • Assists Marketing Communications Associate with social media executions.
  • Support marketing events related to sales meetings, PGA Show, PR events, tour, and advertising shoots.
  • Occasional consumer marketing research in the field (surveys, product testing, etc.).
  • Miscellaneous coordination and administrative support for Marketing Communications department.
  • Must be willing to travel occasionally (2-3 times per year).

EDUCATION & EXPERIENCE:

  • 1-2 years of professional copy writing and/or editing experience
  • Expert knowledge of the game of golf and golf equipment
  • Willingness to write about golf and golf equipment on a daily basis
  • Bachelor’s degree in liberal arts, journalism, communications, business or marketing
  • Proficiency in MS Word, MS PowerPoint and Adobe Acrobat
  • Familiarity with HTML, social media and email marketing
  • Presentation skills

 


 

 

Job Title:  Customer Service Agent
Classification:  Hourly, Non-Exempt
Reports to:  Customer Service Supervisor
Date:  March 16, 2017

JOB SUMMARY

The Customer Service Agent is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs.

ESSENTIAL JOB DUTIES

Company Focus

  • Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments; and discussing those ideas with Customer Service Supervisor or Customer Service Manager.
  • Ensure proper corporate messaging, reading from scripts as needed to ensure this is achieved.
  • Provide feedback to Customer Service Supervisor on the efficiency of the customer service process.
  • Keep abreast of new company products and services.

 

Customer Focus

  • Communicate with customers via phone, email, mail or social media.
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Respond promptly to customer inquiries.
  • Processes customer orders/changes/returns/repairs according to established department policies and procedures.
  • Answer product and service questions for customers; suggesting information about other products and services.
  • Provide timely and accurate information in response to inquiries, order status, concerns and requests about products and services.
  • Handle questions regarding changes in policies or procedures.
  • Provide pricing and delivery information for orders.
  • Perform customer verifications.
  • Attempt to persuade customer to reconsider cancellation of order.
  • Keep thorough documentation of customer interactions and transactions, recording details of inquiries, comments, complaints and actions taken.
  • Answer questions about warranties or terms of sale.
  • Process paperwork related to credits/adjustments.
  • Process paperwork related to repairs and returns.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Escalate to Customer Service Supervisor, as needed, for unresolved issues.
  • Suggest solutions when a product malfunctions or a customer is experiencing product difficulty.
  • Inform customer of deals and promotions.
  • Up-sell products and services.
  • Work with Customer Service Supervisor and/or Customer Service Manager to ensure proper customer service is being delivered.
  • Provide timely feedback to Customer Service Supervisor regarding service failures or customer concerns.

Teamwork

  • Communicate effectively with team members within the customer service department. 
  • Communicate and coordinate with internal departments and external partners to resolve issues and provide superior service.
  • Contribute to team effort by accomplishing related results.
  • Partner with the sales team to meet and exceed customer’s service expectations.
  • Other duties as required.

 

SKILLS / QUALIFICATIONS
Phone Skills, Listening Skills, Documentation Skills, Detail-Oriented, Problem Solving, Resolving Conflict, Analyzing Information, Multi-tasking, Time Management.

COMPETENCIES
Customer Focus, Communication Proficiency, Teamwork Orientation, Technical Capacity, Adaptability, Initiative, Quality Focus, Product Knowledge.

TRAVEL
Occasional travel may be requested.

 

REQUIRED EDUCATION & EXPERIENCE
High School Diploma and one to three year related experience.

 

PREFERRED EDUCATION & EXPERIENCE
Bachelor’s degree and 1-2 years’ related experience.
Product knowledge.

 

 


 

Job Title:  Research and Development Engineer
Classification:  Office Non-Exempt
Reports to:  Engineering Manager
Date:  December 8, 2016

 

JOB SUMMARY

Responsible for contributing to the design, development, testing, and commercialization of new technologies and innovations relating to improved golf club performance.
A Research and Development Engineer works with the R&D team to support the mission of our department: to develop best-in-class golf equipment. This engineering role will be involved in a variety of product categories in both a research and development capacity.

ESSENTIAL JOB DUTIES

Essential job duties identified below represent expected duties, though the exact role may be shaped to fit the candidate.

  • Conduct analytical research to improve the performance of golf club products.
  • Use Finite Element Analysis tools to design and evaluate product technologies.
  • Be responsible for the design, development, testing and implementation of various technologies and innovations relating to improved golf club performance.
  • Plan and conduct or coordinate complex mechanical engineering experiments to test, prove, or modify engineering designs..
  • Work closely with engineers, designers, CAD technicians, and Marketing personnel throughout research, development, and product launch phases.
  • Prepare, organize, and otherwise communicate findings in technical reports to management and other departments as necessary.
  • Manage projects, including defining goals, schedules, activities, milestones, and resource requirements.
  • Identifies project resource requirements and coordinates resources with supporting organization managers.
  • Coordinates preparation and delivery of project deliverables, design and engineering documents.
  • Oversees specific phases or aspects of project such as technical studies, product design, preparation of specifications and technical plans, and product testing.
  • Interacts and communicates with domestic and international component suppliers to convey design and engineering requirements.
  • Travels to domestic and international component vendors to resolve issues or release production when necessary
  • Evaluates, approves, and prepares design changes, specifications and drawing releases.
  • Interfaces with management and personnel from other departments to provide status and progress reports and ensure project needs are met.

SUPERVISORY RESPONSIBILITIES

  • None

SKILLS / QUALIFICATIONS

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

  • To perform the job successfully, an individual should demonstrate the following competencies:
  • Problem Identification – Able to identify problems that are not readily apparent to most. Convert the intuition that ‘something is not right’ into a firm understanding of what is wrong. Able to convey that problem to others who may not initially be able to grasp the problem or see the merits of correcting the problem.
  • Problem Solving – Resolves the problem in a timely, efficient, and elegant manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations. Uses reason even when dealing with emotional topics.
  • Innovation – Displays original thinking and creativity. Meets challenges with resourcefulness. Generates suggestions for improving work. Develops innovative approaches and ideas. Presents ideas and information in a manner that gets others’ attention.
  • Analytical – Synthesize complex and diverse information. Collect and research data. Translate concepts and innovations into physical designs.
  • Judgment – Displays willingness to make decisions and be held accountable for those decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in decision making process. Makes timely decisions.
  • Oral Communication – Skilled at presenting information to an audience regardless of size or background. Can cater speech and approach to meet the demands of the situation. Can develop presentation material that provides the necessary information.
  • Written Communication – Writes clearly and informatively about highly complicated technical topics without confusion, spelling or grammatical errors. Presents numerical and visual information effectively. Able to read and interpret written information.
  • Interpersonal Skills – Focuses on solving conflict, not assigning blame. Maintains confidentiality. Listens to others without interruption. Keeps emotions under control. Remains open to others ideas and tries new things.
  • Teamwork – Balances team and individual responsibilities. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Puts successful team above own interests. Supports everyone’s efforts to succeed.
  • Project Management – Adheres closely to project plans and schedules; Coordinates projects; Communicates changes and progress; Completes projects on time and budget.
  • Technical Skills – Assesses own strengths and weaknesses. Pursues training and development opportunities. Strives to continuously build knowledge and skills. Shares expertise with others.

TRAVEL
Occasional travel may be requested. Likely 1 domestic and 1 international trip per year.

REQUIRED EDUCATION & EXPERIENCE

  • Ideal candidates would have a Bachelors degree or higher in one of the following majors: Mechanical/Aerospace/Industrial/Civil Engineering, Material Science, Physics.
  • Some experience (1-3 years) in Engineering field helpful but not necessary.

 

PREFERRED EDUCATION & EXPERIENCE

  • 1-3 years of experience
  • Master’s Degree a plus
  • Avid golfer a plus
  • Experience in product development a plus
  • Experience with Finite Element Analysis (FEA) and Computer Aided Design (CAD) a plus

 


 

 

Job Title:  Industrial Designer
Classification: Non-exempt
Reports to:  Director of R&D or Industrial Designer Manager
Date:  June 9, 2016

JOB SUMMARY

Perform all necessary activities to design best-in-class golf equipment, including but not limited to:

ESSENTIAL JOB DUTIES

  • Work with other industrial designers to steer and manage the design process throughout the entire development cycle of the product, from inception to production.
  • Execute new product development activities such as brainstorming, ideation, sketching, market analysis, modeling, prototyping, testing, surveying.
  • Take responsibility for the aesthetics and cosmetics of all products.
  • Design for X: cost, manufacturing, performance, quality.
  • Maintain strong personal capability vis a vis design: drawing, modeling, painting, prototype finishing, metal finishing (polishing, blasting, etc.), and design best-practices.
  • Host design reviews and frequently report project status verbally or through documentation
  • Coordinate work closely with other teams in R&D (CAD, Engineering, Test Lab) as well as with other departments (Marketing, Tour, Operations, Manufacturing, QC)
  • When necessary, coordinate and communicate with overseas vendors and suppliers

SUPERVISORY RESPONSIBILITIES

  • None

SKILLS / QUALIFICATIONS

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

  • Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
  • Software – Experience with CAD software (Unigraphics NX preferred), Design Software (Adobe Suite, Keyshot, Hypermove)
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Project Management – Adheres closely to project plans and schedules; Coordinates projects; Communicates changes and progress; Completes projects on time and budget.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others;
  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

TRAVEL
Occasional travel may be requested.

REQUIRED EDUCATION & EXPERIENCE

  • Bachelor’s degree in Industrial Design, Fine Arts, Product Design, or similar

PREFERRED EDUCATION & EXPERIENCE

  • 1-3 years of experience
  • Avid golfer a plus
  • Experience in product development a plus

If interested please submit your resume to humanresources@clevelandgolf.com

 


 

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