Frequently Asked Questions
AUTHENTICITY OF PRODUCTS
01. How can I determine the authenticity of my club(s)?
To determine the authenticity of your club(s), you can take it to an authorized Srixon / Cleveland Golf dealer and have them set up an inspection with us. The club will be sent back to our headquarters and inspected for authenticity. To do so, please call our Customer Service Department at (800) 999-6263, or email us at CONTACT US. Our business hours are Monday through Friday, 7:00am to 5:00pm Pacific Standard Time.
02.Where is the serial number listed on my Cleveland Golf club?
For new products, the serial number will be listed on the hosel of every club. On all iron sets made after 2009, the serial number will only be listed on the 6 or 7 iron.
03. If I provide a Serial number for my Cleveland Golf club, can you verify authenticity?
We are unable to verify authenticity by serial number alone. If you are in doubt of the authenticity of your Cleveland Golf clubs (s) , you can take it to an authorized Srixon/Cleveland Golf dealer and have them set up an inspection with us. The club will be sent back to our headquarters and inspected for authenticity. To do so, please call our Customer Service Department at (800) 999-6263, or email us at CONTACT US. Our business hours are Monday through Friday, 7:00am to 5:00pm Pacific Standard Time.
01. How can I set up a fitting in your fitting studio?
In order for you to get the most out of your golf equipment, Cleveland Golf offers fitting sessions at its fitting studio located in Huntington Beach, California. Equipped with the latest fitting technology and staffed by highly trained fitting professionals, the Cleveland Golf fitting studio is the place to be fit for the perfect clubs, including shafts and lie angles to complement your swing. All consumers seeking a fitting should make an appointment through: 1. Cleveland Golf Authorized Retailer. 2. Call the Fitting Studio for appointments: 714-889-6495 3. E-Mail the FITTING STUDIO for appointments and you will get a confirmation e-mail within 24 business hours. Please visit the FITTING STUDIO PAGE for more information.
02. How am I able to try your new products?
All of our retailers will allow you to test our new products. Please use the DEALER LOCATER to find the nearest retailer to you. We also have a FITTING STUDIO at our Huntington Beach headquarters where you are welcome to make an appointment to try the product and get fitted.
03. Where am I able to find out when there would be a demo day in my area?
You are able to find the current list of demo days here.
01. I made a hole in one using a Cleveland Golf/Srixon product. Do you send any recognition for this achievement?
Congratulations! We do offer a recognition certificate for your Hole-in-One. Please send the following information to the CUSTOMER SERVICE Mailbox:
2. Date of Hole-in-One
3. Course, Hole, Distance
4. Cleveland Golf/Srixon Product used
5. Your shipping address and phone number
You will be contacted within 48 hours with confirmation and more information.
01. I am looking for an older Cleveland Golf product, how do I know if you are still making it?
Our products are typically in line for a maximum of two years. Beyond that, some would only be available for purchase on a case-by-case basis. Certain Internet retailers have new versions of our clubs; for site recommendations, please call us at (800) 999-6263.
02. I am looking for the specs for my older Cleveland Club; where can I find this information?
You can call our Customer Service department at 1-800-999-6263 and they will be able to provide you with the information you are looking for.
03. How do I clean my clubs?
Wipe down the golf club with a wet towel after every shot. To clean the grooves, use a nylon brush, and never use a steel brush. You can use mild soap and water when needed.
01. Where can I find a replacement head cover for my Cleveland Golf club?
We offer head covers for our current product line in our ONLINE STORE. If the head cover you are looking for is not available there, please contact our Customer Service department at 1-800-999-6263, or via email, at CONTACT US, with your inquiry and we can see if that item is available at that given time.
02. Where do I get information on Corporate or ASI Sales?
Please contact our CORPORATE SALES DEPARTMENT or by phone at 1-(866) 959-6263.
03. I am a consumer; am I able to purchase directly from Cleveland Golf/Srixon over the phone?
Unfortunately, we do not allow consumers to purchase directly over the phone. To purchase directly from us, you would have to visit ClevelandGolf.com. Otherwise, you are able to purchase products through any of our authorized retailers. You can find a dealer in your area by using our DEALER LOCATER.
04. I have lost a club in my Cleveland Golf iron set, where am I able to find a replacement?
We keep inventory for up to two years after the date of release. If it is an older product, please call our Customer Service department at 1-800-999-6263 and they are able to guide you towards authorized resellers who may have the club you are looking for.
05. What is the status of order?
For information on your order, please send your inquiry to the CUSTOMER SERVICE and we will respond within 24 hours.
06. How will the charge show up on my credit card?
The charge for your order appears on your credit card as: "Cleveland Golf"
07. I am receiving an error message stating “Your order could not be processed. Prior submitting again, please review the billing information you have supplied is accurate. For additional information, please reference our FAQs.”, what do I do?
If you are receiving this message, in most cases this is either due to an a simple issue with your billing address or an incorrect credit card security code(CVN). Please ensure the billing address you are supplying matches exactly what your credit card issuing bank has on file. If you make multiple attempts in failure, please contact your card issuing bank to verify the supplied billing address matches their information on file. Our online store’s payment gateway uses the Address Verification System (AVS) which is an extra security feature to help protect against fraudulent credit card transactions. As a result, to have a successfully transaction, the billing address supplied must match exactly what your credit card issuing bank has on file for you. Please note, if multiple attempts are made in failure, even though the transaction wasn’t successful, your card issuing bank might verify the funds available and mark it as a temporary authorization. This is not a charge and Srixon / Cleveland Golf will not proceed in processing these failed transactions. Typically these temporary authorizations will drop off your account within 2-5 business days, but please contact your card issuing bank for any questions or to expedite.
08. Do you charge Sales Tax?
Yes, Srixon / Cleveland Golf is required to charge applicable sales tax on purchases made on Srixon.com and Cleveland Golf.com. Sales tax is calculated based on the state and local taxes of the shipping address you provide during checkout.
SPECIAL DISCOUNTS (MILITARY, JUNIOR GOLF, CHARITY EVENT)
01. Do you offer any special Military benefits?
At this time, we are not currently offering benefits for Military personnel. We encourage you to check www.clevelandgolf.com for future updates or Military promotions. Cleveland Golf/Srixon truly appreciates your service to this country
02. I am a junior golfer looking to get some help with purchasing Cleveland Golf products, what can I do?
Please visit www.sponsortheteam.com. This program can help juniors save money on all Cleveland Golf/Srixon products. Also, you can follow us on Facebook and on Twitter to take advantage of promotions on these sites.
03. My organization is hosting our charity golf tournament and is looking for any possible donations or sponsorships. Does Cleveland Golf provide a level of support for non-profit programs and events?
The opportunity you have presented sounds promising. However, due to the high volume of requests we receive on a daily basis, we are unable to fully sponsor your event at this time. Although we are unable to provide full sponsorship at this time, we may be able to assist you by allowing the purchase of our Cleveland Golf and/or Srixon products at a discounted rate via CUSTOMERSERVICE@CLEVELANDGOLF.COM
WARRANTY AND REPLACEMENTS
01. I have a broken component on my Cleveland Golf club. How can I get this fixed?
To see if the broken club would be covered under our Manufacturer's Warranty. You would have to take the club to an Authorized Dealer and have them set up a repair authorization with us. Then, the club would have to be shipped to our plant in Huntington Beach, where it will be inspected by our repairs department. They would assess the damage and let the dealer know if it would be covered under our warranty.
02. I have an older Cleveland Golf club that broke. How do I know if this would be covered under [warranty]?
Srixon warrants its golf club products to be free from defects in materials and workmanship for one year from the date of first retail sale. This warranty does not apply to wear or damage from abnormal use, misuse, abuse, neglect or accident, or to products which have been repaired or modified other than by Cleveland Golf. Cleveland Golf does not warrant damage to its products caused by third parties. A club may be covered if it has undergone normal modification as in re-shafting and or re-griping. It will be at Cleveland Golf's discretion to determine if such modification has caused any damage. At Cleveland Golf's option and as the buyer's sole remedy, defective products covered by this limited warranty will be either repaired or replaced at no charge to the buyer. Such defective products must be returned to the authorized Cleveland Golf dealer from which such products were purchased. End user customers may contact Cleveland Golf directly regarding any problems relating to warranty service. All buyers or users are requested to return their warranty registration cards. Cleveland Golf DISCLAIMS ALL LIABILITY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.
03. Am I able to get my Srixon / Cleveland Golf clubs adjusted or re-gripped from the manufacturer?
We would be able to help you with getting your clubs adjusted and re-gripped. You would need to take them to one of our authorized retailers in your area; to find a retailer near you, go to the Dealer Locator. The retailer will be able to set you up with a repair authorization. You would then send the clubs back to us and we would make the necessary adjustments you were looking for.